Subscription Terms

These Subscription Terms govern access to and use of ModernEDI workspaces, hosted AS2 endpoints, X12 mapping tools, transaction visibility, integration APIs, and related services. ModernEDI is operated by SEMR LLC, an Arizona limited liability company. If you use ModernEDI on behalf of an organization, you represent that you have authority to bind that organization to these terms.

Accounts and Workspaces

Customers are responsible for activity in their ModernEDI workspace. Account credentials, integration API keys, AS2 certificates, and private operational details must be kept secure and shared only with authorized people and systems.

Subscriptions and Billing

Paid plans, trial periods, renewal periods, and available features are described during checkout, in the application, or in an applicable order form. Fees are billed through our payment provider unless a separate written agreement states otherwise. Published prices are in US dollars and exclude applicable taxes unless expressly stated otherwise.

Unless checkout or a separate written agreement states otherwise, self-serve ModernEDI subscriptions are offered month to month and do not require a long-term contract. Customers can cancel through the available billing flow. Customers can contact support for help with that process.

An eligible self-serve monthly cancellation takes effect immediately. ModernEDI asks the payment provider to calculate the unused portion of the current billing period and initiates that amount as a refund to the original payment method. ModernEDI does not substitute store or account credit for that refund. Financial institutions control when an initiated refund appears. Refund eligibility or amount may be affected by prior refunds, unpaid balances, disputes, abuse or fraud review, payment-provider restrictions, applicable law, or a separate written agreement. If automatic reconciliation fails after cancellation, ModernEDI will review the refund manually.

Platform Use

ModernEDI is designed for legitimate business EDI operations, including partner onboarding, AS2 message exchange, X12 mapping, transaction review, acknowledgements, replay, and managed output delivery. Customers are responsible for validating their mappings, partner settings, downstream integrations, and production workflows.

Customer Content

Customers retain ownership of the EDI payloads, mappings, partner records, certificates, transaction data, and other content they submit to ModernEDI. Customers grant ModernEDI the rights needed to host, process, transmit, store, secure, troubleshoot, and support that content as part of providing the service.

Acceptable Use

Use of ModernEDI must comply with our Acceptable Use Policy. We may restrict, suspend, or remove access if we believe a workspace, user, integration, or traffic pattern creates security, abuse, legal, availability, or operational risk.

Security

ModernEDI maintains commercially reasonable safeguards and recovery procedures designed to reduce the risk of loss, unauthorized access, or disruption. Those measures do not warrant that every item can be restored after every hardware, software, provider, security, or other incident. Customers are responsible for their own account access controls, partner approval processes, downstream systems, and secure handling of credentials and certificates exported from the platform.

Availability and Changes

We work to keep ModernEDI available and reliable, but the service may be unavailable during maintenance, upgrades, incidents, provider outages, or events outside our control. We may update, improve, add, or remove features as the platform evolves.

Support

Self-serve support includes product questions, help interpreting partner requirements, workspace-configuration guidance, and troubleshooting. It does not include full map authoring, downstream implementation, or ongoing project management. Our target for an initial response is within two business days, Monday through Friday, US Central Time; this target is not a service-level agreement. Enterprise support and implementation commitments are defined in the applicable order form. General support requests can be sent to support@modernedi.com.

Cancellation Data Access and Retention

While a workspace is active, ModernEDI normally keeps transaction documents and associated acknowledgements available in operational history for 12 months after each document is processed. An Enterprise order form may specify a different period.

When a self-serve subscription is canceled, new AS2 processing and workspace changes may be frozen immediately. For 90 days after cancellation, authorized users may use read-only recovery mode to access records that remain within their applicable retention periods, review them, or request reactivation or export assistance. Each transaction remains subject to its original 12-month window, which continues from the document's processing date and does not restart or extend at cancellation. After the recovery period, workspace records may become unavailable. Some security, billing, dispute, backup, and legal records may be retained longer. Content removed from the active service may remain in protected backup copies until those copies age out and is not ordinarily accessible through the workspace or Integration API.

ModernEDI transaction history is provided for operational visibility and recovery. It is not a legal archive, a records-management service, or the customer's exclusive system of record. Customers are responsible for exporting and independently retaining records required for business, tax, regulatory, contractual, or legal purposes. Contact support before the recovery period ends if you need help with export or reactivation.

Disclaimers

Except as expressly stated in a written agreement, ModernEDI is provided "as is" and "as available" without warranties of any kind. We do not guarantee that every trading partner, downstream system, mapping, document variant, or external integration will work without customer review, configuration, and testing.

Limitation of Liability

To the fullest extent permitted by law, ModernEDI will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business interruption arising from use of the service.

Separate Agreements

If ModernEDI and a customer enter into a signed order form, master services agreement, data processing addendum, or other written agreement, that agreement controls to the extent it conflicts with these online terms.

Governing Law and Venue

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. To the extent permitted by applicable law, disputes arising from these terms or the service must be brought in the state or federal courts located in Maricopa County, Arizona, and each party consents to their jurisdiction and venue.

Contact

Questions about these terms can be sent to contact@modernedi.com.

SEMR LLC
25262 N 69th Ave, Peoria, AZ 85383, United States