ModernEDI Email Policy

ModernEDI sends account-notification email to support access, security, billing, support, and service operation for ModernEDI workspaces.

Email from ModernEDI account-notification senders, such as no-reply@modernedi.com, is limited to transactional messages related to user access, workspace activity, security, billing, support, and service operation. We do not use account-notification email for purchased lists, cold outreach, affiliate campaigns, or bulk promotional mail.

Types of Email We Send

ModernEDI may send email for purposes such as:

• Workspace invitations
• Email verification
• Password reset and account recovery
• Multi-factor authentication or login-related notices
• Security alerts
• Billing or subscription notices
• Support responses
• Important service or account notices

Who Receives ModernEDI Email

ModernEDI email is sent to people who have a relationship with a ModernEDI workspace, customer account, or support request.

For example, you may receive ModernEDI email if:

• You created a ModernEDI account.
• You were invited to a ModernEDI workspace by an authorized administrator.
• Your organization is onboarding to ModernEDI.
• You requested a password reset, verification email, or support response.
• You are a billing, technical, or administrative contact for a ModernEDI customer.

ModernEDI does not use purchased, rented, scraped, or third-party marketing lists for account-notification email.

User Invitations

Workspace invitations may be sent by authorized ModernEDI workspace administrators or by ModernEDI personnel assisting with customer onboarding.

Invitations are intended only for legitimate business users who are expected to participate in the customer's EDI, AS2, technical, operational, administrative, or billing workflows.

ModernEDI may restrict, suspend, or remove accounts or workspaces that misuse invitations or attempt to send abusive, misleading, unlawful, or unwanted email.

Reporting Unexpected Email

If you received a ModernEDI email unexpectedly, please contact us so we can investigate.

General questions: contact@modernedi.com

Suspected abuse, unwanted email, phishing, impersonation, or misuse: abuse@modernedi.com

Security-related concerns: security@modernedi.com

Bounce and Complaint Handling

ModernEDI monitors email delivery, bounce, and complaint signals for account-notification email. Addresses that hard bounce may be suppressed from future sending. Reports of abuse, complaints, or suspected misuse are reviewed and may result in suppression, account restriction, workspace suspension, or other corrective action.

Sender Authentication

ModernEDI uses standard email authentication practices for its sending domains, including SPF, DKIM, and DMARC where applicable.

Changes to This Policy

ModernEDI may update this Email Policy from time to time as the service evolves. Updates will be posted on this page.