Privacy Policy

ModernEDI ("we," "our," or "us") provides a self-serve EDI platform for hosted AS2 connectivity, X12 mapping, transaction visibility, and related workspace operations. This Privacy Policy describes how we handle information collected through our website, the ModernEDI application, support communications, account registration, and service operation. ModernEDI is operated by SEMR LLC, an Arizona limited liability company.

Information We Collect

Website and Inquiry Information

• Name, email address, phone number, company name, and message content you provide to us.
• Basic website usage information, browser details, device information, IP address, and server logs.
• Information from pricing, implementation, support, or sales inquiries.

Account and Workspace Information

• Account registration details, workspace names, managed hostnames, billing contacts, and administrative contacts.
• Account profile data such as name, email address, and authentication identifiers.
• Login, session, security, password reset, and account recovery events.
• Billing status, plan selection, subscription identifiers, checkout status, and related payment-provider metadata.

EDI, AS2, and Mapping Information

• Trading partner configuration, AS2 identifiers, endpoint hostnames, certificate metadata, and mapping settings.
• EDI and AS2 transaction metadata such as message identifiers, timestamps, partner names, document types, acknowledgements, MDNs, map results, and operational status.
• Payloads, certificates, mapping source, and transaction details that customers submit to or process through the platform.

Email and Support Information

• Transactional email delivery metadata, including delivery, bounce, complaint, suppression, and verification signals.
• Support requests, troubleshooting details, attachments, and related correspondence.

How We Use Information

• Provide, secure, maintain, and improve the ModernEDI platform.
• Create workspaces, manage account access, authenticate account holders, and support account recovery.
• Provision AS2 endpoints, certificates, partner settings, mappings, queues, transaction history, and related service infrastructure.
• Send transactional account, security, billing, support, and service-operation email.
• Respond to inquiries and support requests.
• Monitor availability, diagnose errors, prevent fraud or abuse, and protect the platform.
• Maintain billing, business, security, and compliance records.

We do not sell personal information.

Service Providers

We use service providers for hosting, infrastructure, authentication, email delivery, logging, monitoring, security, billing, analytics, and customer support. These providers may process information only as needed to provide services to ModernEDI. Our current Subprocessor List identifies the providers used to operate the service. Website analytics use a self-hosted Umami deployment in our AWS environment.

Customer Content

EDI payloads, mapping source, partner configuration, certificates, and transaction records are handled as customer content. We use customer content to provide and support the service, troubleshoot issues, maintain security, and meet legal or operational obligations.

Security and Retention

We use administrative, technical, and operational safeguards designed to protect information. No internet service can provide absolute security. While a workspace is active, transaction documents and associated acknowledgements are normally available in operational history for 12 months after processing. An Enterprise order form may specify a different period. After a self-serve cancellation, authorized users may use read-only recovery mode for 90 days to access records that remain within their applicable retention periods and request reactivation or export. Each transaction remains subject to its original 12-month window, which continues from the document's processing date rather than restarting at cancellation.

After the recovery period, workspace content may become unavailable. Billing, security, dispute, backup, and legal records may be retained longer as reasonably necessary. Content removed from the active service may remain in protected backup copies until those copies age out and is not ordinarily accessible through the workspace or Integration API. ModernEDI transaction history supports service operations and recovery; it is not a legal archive, records-management service, or the customer's exclusive system of record. Customers are responsible for exporting and independently retaining records required for business, tax, regulatory, contractual, or legal purposes.

Your Rights

Depending on your jurisdiction, you may have rights to request access to, correction of, or deletion of personal information we hold about you. Some information may need to be retained for security, billing, legal, or operational reasons.

To make a request, contact us at contact@modernedi.com.

Updates

We may update this Privacy Policy as the service evolves. Updates will be posted on this page with a revised effective date.

Contact

General privacy questions: contact@modernedi.com

Security concerns: security@modernedi.com

SEMR LLC
25262 N 69th Ave, Peoria, AZ 85383, United States